New Delhi, January 04, 2018: An Air India flight bound to Mumbai was forced to return taxiway from the main runway at Indira Gandhi International Airport (IGIA), Delhi finding a passenger, who had bought a Delhi-Muscat ticket, got boarded mistakenly in the said flight.
According to sources, the incident happened on Friday due to a manual check of tickets.
Sources said that the passenger had baught a ticket for Muscat bound flight of Air India and proceeded to the gates to catch his flight meant for Mumbai.
When the passenger reached the boarding card scanner which was out of order and the AI officials had to do the manual checking of boarding passes of all the passengers. The official made the mistake and allowed him to enter through the gate and the man boarded a Mumbai-bound AI flight (AI 024), instead of the Muscat-bound flight (AI-973).
Once getting inside the plane, the passenger heard the announcement inside the flight and alerted the crew members. Following this, the aircraft was soon called back from the runway to the taxiway and the passenger got deboarded from the Mumbai bound flight.
Reacting on the incident, an Air India official said that the confusion occurred since the flight timing difference for the Mumbai and Muscat flights was only 15-20 minutes. Also, the boarding pass scanner was not working and two officials, who were on duty, has been suspended with immediate effect.
United News of India