The case involved R K Voyagers India Pvt Ltd, a city-based booking firm, which had booked a Jet Airways ticket from Ahmedabad to Toronto for Hetang Bhavsar on March 7, 2019, for Rs 47,100. The flight was scheduled to depart on August 18, but the airline stopped its operations by then. Hetang had to book a ticket with another airline and left for Toronto on August 19.
Hetang’s father Anishkumar dragged the booking firm to the Consumer Dispute Redressal Commission, Ahmedabad demanding refund of the ticket. He also demanded Rs 92,000 more for the second ticket that they had to purchase on the spot according to the reports published in aviationindia.net.
The booking agent said they were ready to refund, but the amount was stuck with the airline company, which had wound up, and the process was pending in NCLT. Before the tribunal, the airline company had submitted an exhaustive list of financial obligations including the ATA authorized travel agents including R K Voyagers. The airline had to pay Rs 13.73 lakh to the agent in outstanding dues. The agent said that the ticket will be refunded as and when NCLT finalizes the dispute. It added that as a booking agency, its role was limited to ticket booking and getting the ticket issued.
