- the cooperation supports the move towards a single customer order record
- the end-to-end process based on Offer and Order Management covers airline retailing, order management, delivery, order accounting and settlement
Raunheim, May 01, 2023: Lufthansa Systems announced a cooperation with OpenJaw Technologies, which will support the move towards a single customer order record. By combining OpenJaw Technologies’ Offer and Order Management Platform t-Retail and Lufthansa Systems’ finance solution SIRAX/ONE Order they provide an end-to-end solution based on Offer and Order Management that covers airline retailing, order management, delivery, order accounting and settlement.
With this cooperation Lufthansa Systems enables airlines to sell, account, and track the delivery of new flight- and non-flight-products and services in a seamless way, bringing airlines closer to other retailers. It allows airlines to increase their agility and to be innovative by moving from PNRs, e-tickets and EMDs, towards orders and services.
The goal of the cooperation is to move forward, towards order-based processing and modernized airline retailing, delivery, and accounting by providing lean, highly automated order processes and services based on the latest technology, fully in-line with IATA ONE Order and Settlement with Orders (SwO). The end-to-end Offer and Order Process Solution will increase airlines simplicity and flexibility by providing real-time insights.
“By collaborating with the market leading provider of next generation revenue accounting solutions, we can jointly accelerate the transition to retailing excellence for our airline partners,” said Conor McLaughlin, Director of Product Management – Airline at OpenJaw Technologies. “Airlines can leverage this integrated solution to provide their customers with a truly differentiated and seamless omni channel experience spanning offer, order and settlement.”
“Through this cooperation, we are able to offer our customers a solution for the whole end-to-end Offer and Order processes”, said Sebastian Holfert, Senior Product Manager at Lufthansa Systems. “It helps us to provide airlines with the best possible IT solutions and also gives us the opportunity to present ourselves as a pioneer in the aviation IT business, defining new industry standards.”
Corporate Comm India (CCI Newswire)
